diff --git a/.travis.yml b/.travis.yml
index 363501c..721f970 100644
--- a/.travis.yml
+++ b/.travis.yml
@@ -1,7 +1,6 @@
 language: python
 python:
   - "2.7"
-  - "3.3"
   - "3.4"
   - "3.5"
   - "3.6"
diff --git a/youtube_transcript_api/_api.py b/youtube_transcript_api/_api.py
index 46a2154..ca0dcfb 100644
--- a/youtube_transcript_api/_api.py
+++ b/youtube_transcript_api/_api.py
@@ -27,8 +27,13 @@ class YouTubeTranscriptApi():
 
         ERROR_MESSAGE = (
             'Could not get the transcript for the video {video_url}! '
-            'Most likely subtitles have been disabled by the uploader or the video is no longer '
-            'available.'
+            'This usually happens if one of the following things is the case:\n'
+            ' - subtitles have been disabled by the uploader\n'
+            ' - none of the language codes you provided are valid\n'
+            ' - none of the languages you provided are supported by the video\n'
+            ' - the video is no longer available.\n\n'
+            'If none of these things is the case, please create an issue at '
+            'https://github.com/jdepoix/youtube-transcript-api/issues'
         )
 
         def __init__(self, video_id):